OIG was facing a challenge many agencies face: time-consuming, manual processes and reliance on paper instead digital for information capturing and transfer. Fulfilling internal document requests meant having to send documents by email to a support email. The documents often lacked important data that should have been included.
Another challenge they faced was adding and updating the forms on their website. Adding and updating forms required submitting requests to a designer and developer then paying for waiting on the work to be completed.
OIG turned to XILO as an insurance technology solution to power their digital transformation. They leveraged XILO's Simple Forms internally to quickly fulfill document requests. These forms were set up with required fields to ensure important data is captured.
OIG also uses XILO to quickly add and update forms on their website - freeing designers and developers to spend their time improving website experience and performance.
XILO helps OIG save time, improve data quality, and expedite agency processes.
“XILO streamlines the way we process our customers – from being a referral to becoming a client. XILO helps us be more organized and helps us understand who our clients are. That's powerful."
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“We had to get a solution which would make it a quicker and seamless approach to the end user wanting a quote. That’s where XILO is really helpful.”